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The training handouts were very illustrative with many useful examples from the real life. There were much explanations, many examples from the rail industry practices and good practical exercises provided. The high competence of the trainer was obvious and well received by all students. We could identify much potential for improvement on our business processes. We learned a lot about Risk management and its tools (FMEA) and other matters which can be used in our daily work. Although it was a very comprehensive training we had enough time left for discussions and questions. The training material provide a good structure for learning and support better understanding the new requirements very well.